Shipping policy

How long does delivery take?

On average it takes 5-10 working days from despatch for your order to arrive, however, depending on the country it can take up to 4 weeks. If not received in the time expected, please contact us at support@rubyandroseengland.com and we will look into this for you. 

Do you ship internationally?

We offer free shipping to most countries around the world. 

What if my item arrives damaged?

We aim to deliver your order in perfect condition but understand things can sometimes go wrong.

If you do receive a damaged item, please contact us at support@rubyandroseengland.com with your order number and a photo of the damage so that we can rectify this for you.

Can I amend my order?

Please contact us as soon as possible at support@rubyandroseengland.com to see if we can amend your order. We process orders quickly to deliver your goods to you as soon as possible.

Can I cancel my order?

Please contact us within 24 hours of placing your order to cancel and receive a full refund. We process orders quickly to deliver your goods to you as soon as possible.

Do I need to pay custom fees?

In some rare cases, you may be charged for handling fees and taxes as your order passes through customs, although in most cases customs fees will not apply.

Should they apply, this cost is NOT covered by Ruby and Rose England. Unfortunately we are unable to tell you how much these additional fees may be as customs policies and import duties vary depending on the country.

Can I return my order?

Please contact us at support@rubyandroseengland.com within 30 days in order to arrange a return. Items must be returned unaltered, unworn and in a resaleable condition.